SHIPPING & RETURN POLICYWe take your business very seriously, and your satisfaction with the purchased merchandise is of outmost importance to us. To meet your highest standards of quality, we only work with the most reputable manufacturers, that have proven their commitment to us, and our customer. However, B4A is a distributor, and does not manufacture the products it distributes, therefore having limited control over the quality of merchandise. With this in mind, we strive to offer a fair market environment with everyone's satisfaction in mind.
If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:
If an order is canceled prior to shipment, payment will be fully refunded. Note that we consider your product to be "shipped" when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please contact us to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.
If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied. Additional charge of 10% and any additional freight carrier charges shall be billed to you.
The following items may be returned for a refund:
Returns can only be made within 30 days of receiving your product(s). Exchanges can only be made within 30 days of receiving your product(s); restocking fees will still apply.
You are responsible for all freight charges
A 20% restocking fee will be charged on all returned merchandise, unless defective or mis-shipped.
We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only.