TOTO MS854114S#01 UltraMax One-Piece Elongated 1.6 GPF Toilet, Cotton White

• What if my order arrives damaged?
While we take great care in the packaging and handling of orders, we ask that customers inspect all shipments within 48 hours of delivery, and in the rare event that your order arrives damaged, please send us an email with a photo showing the damages (so we can file a claim with the carrier), and let us know whether you prefer a free replacement or a refund.

• Why do you ask for phone numbers during checkout?
Some shipping carriers, especially those handling freight, require a phone number to coordinate your delivery. We respect your privacy and guarantee that any information you provide will never be shared with third parties, except for shipping purposes.

• Will you deliver this toilet to California?
Absolutely. TOTO operates about a dozen fulfillment centers across the country, including one in Perris, CA – so California orders ship within the state.

• Can I use a Washlet bidet seat with this toilet?
100%. While this toilet is not advertised as Washlet+ ready - it's fully compatible with most bidet seats. However, unlike Washlet+ models, this toilet does not have a pre-drilled channel to conceal the Washlet's water supply hose and power cord.

• My rough-in distance is 11 inches. Do I need a 10-inch or a 12-inch rough-in toilet?
First, measure the distance from the center of the bolts to the finished wall (not the baseboard). With an 11 inch rough-in, you almost always want the 10-inch rough-in toilet. A 12-inch version might hit the wall, but with a toilet designed for a 10-inch rough-in, the worst-case scenario is you'll have about a 2-inch gap behind the tank. Note – Toto's 10-inch rough-in toilets have a .10 in their model numbers before the #.

• Will this toilet still flush during a power outage?
Yes. This UltraMax uses a gravity flush operated by the trip lever, so its basic flush does not require electricity. It can flush manually as long as the tank has water. An electronic bidet seat or powered accessories, if added separately, need electricity for their own functions.

• What is the practical difference between this one-piece toilet and a two-piece toilet?
This UltraMax has the ceramic tank and bowl formed as one unit, so there is no tank-to-bowl joint to clean around or separate tank gasket at that connection. It must be handled as one heavier fixture during installation. Flush performance depends on the specific model, rather than the number of ceramic pieces.

• Can I use drop-in cleaning tablets in the toilet tank?
No. TOTO advises against in-tank bowl cleaners because concentrated cleaning chemicals can damage the internal seals and fittings and lead to leaks. Clean the bowl separately with a non-abrasive cleaner and a soft brush, following the toilet care instructions.