Shipping, Return & Refund Policies
We are extremely happy to be able to offer FREE SHIPPING on everything you will find on our site! Handling usually takes 1 - 3 days, unless specified otherwise on the product page. Shipping times are 1 - 4 days depending on the destination. Tracking information will be provided.
Nothing makes us happier than satisfied customers, and we do our best to make that happen. We mean it.
However, there are things outside of our control. B4A is an authorized distributor, and does not manufacture the products it distributes. However, we do curate our inventory, and only offer products that meet our standards for quality. With this in mind, things happen – individual items may get damaged during shipping, small defects may slip through our QA measures, etc. In which case, we're here for you.
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If for any reason your shipment is not satisfactory, we will gladly accept a return of the merchandise. Please adhere to the following return policy:
1. If an order is canceled prior to shipment, – payment will be fully refunded.
Note that we consider your product to be "shipped" when the Bill of Lading and tracking number have been generated. After products are considered shipped, –cancellations are treated as returns as described below.
2. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please contact us at firstname.lastname@example.org to obtain an RMA. Please note, to provide credit we must first have a chance to receive and inspect your return.
The following items can be returned for a refund:
Merchandise that has not been removed from its original packing, has not been installed, and is in "new" condition
Defective merchandise, and merchandise that was damaged during shipping
Returns can only be made within 30 days of receiving your product(s). Return shipping is buyer’s responsibility, unless the product is defective, or has been damaged during shipping.
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A 10% - 20% restocking fee, dependent on the product(s) being returned, will be charged on all returned merchandise, unless defective or mis-shipped. Bath4All shall not be responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return with 10% - 20% restocking fee, and return shipping cost will be deducted from the refund.
We will notify you via e-mail of your refund once we have received and processed the returned item. We will do our best to process the return quickly. Please allow 7-14 days for processing. Refunds will be credited to the original purchasing credit card account only.