
TOTO THU9851 WASHLET C200 Remote Control with Mounting Bracket
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Frequently Asked Questions
• What if my order arrives damaged?
While we take great care in the packaging and handling of orders, we ask that customers inspect all shipments within 48 hours of delivery, and in the rare event that your order arrives damaged, please send us an email with a photo showing the damages (so we can file a claim with the carrier), and let us know whether you prefer a free replacement or a refund.
• What if I need to return something?
We accept returns within 30 days of delivery. Customers are responsible for return shipping unless we sent the wrong item, the product is defective, or it was damaged during transit. All returns are subject to a 15% restocking fee unless we sent the wrong item, the product is defective, or it was damaged during transit. The restocking fee is what we get charged by the manufacturer – it is not to discourage returns. To return an item, email us, and we'll guide you through the process.
• Why do you ask for phone numbers during checkout?
Some shipping carriers, especially those handling freight, require a phone number to coordinate your delivery. We respect your privacy and guarantee that any information you provide will never be shared with third parties, except for shipping purposes.
The TOTO THU9851 is a genuine TOTO replacement remote control assembly specifically designed for the TOTO WASHLET C200 bidet seat. This accessory provides a dedicated and convenient interface for controlling the various features of the C200 WASHLET. The remote control is typically sold as an assembly that includes a mounting bracket, allowing for secure and easily accessible placement in a bathroom environment.
This replacement remote offers access to the TOTO WASHLET C200's functions, such as heated seat, water temperature controls, and warm air dryer. As a genuine TOTO part, it is intended to maintain the high standards of performance and aesthetics associated with TOTO products, contributing to reliable operation and reduced maintenance needs for the WASHLET C200. The THU9851 aims to provide a user-friendly and effective way to manage the bidet seat's advanced functionalities.