TOTO THU9865 Concealed Base Plate Assembly for Washlet Bidet Seats

• What if I receive my order damaged?
While we take great care in the packaging and handling of all orders, certain circumstances during transit may be beyond our control. We ask that customers inspect all shipments within 48 hours of delivery, and in the rare event that your order arrives damaged, please send us an email with a photo depicting the damages (so we can file a claim with the carrier), and let us know whether you prefer a free replacement or a full refund.

• What if I need to return the item I purchased?
We’re happy to accommodate returns within 30 days of receiving your order. Please be aware that return shipping costs are the responsibility of the customer unless the item received is incorrect, defective, or damaged during transit. All returns are subject to a 15% restocking fee, except in cases where the incorrect product was shipped, the item is defective, or it was damaged during transit. To initiate a return, simply send us an email detailing the item(s) you wish to return, and we’ll guide you through the steps.

• Why do you collect phone numbers?
Some shipping carriers, particularly those handling freight deliveries, require a phone number to coordinate your delivery. We respect your privacy and want to assure you that your phone number, or any other information you provide, will never be shared with third parties — except when expressly required by the carrier to facilitate delivery arrangements.