TOTO THU9489 WASHLET S350e Remote Control with Mounting Bracket
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Frequently Asked Questions
• What if my order arrives damaged?
While we take great care in the packaging and handling of orders, we ask that customers inspect all shipments within 48 hours of delivery, and in the rare event that your order arrives damaged, please send us an email with a photo showing the damages (so we can file a claim with the carrier), and let us know whether you prefer a free replacement or a refund.
• What if I need to return something?
We accept returns within 30 days of delivery. Customers are responsible for return shipping unless we sent the wrong item, the product is defective, or it was damaged during transit. All returns are subject to a 15% restocking fee unless we sent the wrong item, the product is defective, or it was damaged during transit. The restocking fee is what we get charged by the manufacturer – it is not to discourage returns. To return an item, email us, and we'll guide you through the process.
• Why do you ask for phone numbers during checkout?
Some shipping carriers, especially those handling freight, require a phone number to coordinate your delivery. We respect your privacy and guarantee that any information you provide will never be shared with third parties, except for shipping purposes.
The TOTO THU9489 is the designated replacement remote control assembly for the TOTO WASHLET S350e model.This is a genuine TOTO part, ensuring full compatibility and functionality with the S350e's comprehensive features. The remote allows the user to operate all functions of the WASHLET, including water temperature, water pressure, and spray nozzle position. It is crucial for customers to confirm their WASHLET model is the S350e before purchasing, as this remote is specific to that unit.
This assembly includes both the handheld remote control and the corresponding wall-mounted bracket for convenient storage. The remote provides an intuitive interface for controlling the S350e's advanced options, such as its heated seat, warm air dryer, and self-cleaning functions. The unit is designed to replicate the original remote control, providing a seamless replacement for a lost or non-functional device without any loss of the WASHLET's operational capabilities.